Strategy & Operations

Building the systems
that make good work scale.

I operate at the intersection of strategy, operations, and execution — the layer where decisions get made, systems get built, and things either work or they don’t.


Over 15+ years across agencies, enterprise clients, and founder-led businesses, I’ve learned that strategy without infrastructure is just a slide deck. The work I’m most proud of is the kind that keeps running after I leave the room.

15+

Years leading cross-functional teams and client engagements

3

Businesses built or scaled from the ground up

Full

Stack — strategy through execution, not one or the other

What I do

Where strategy meets execution

Most people sit on one side of the line — they’re either visionaries or operators. I work across both, which means nothing gets lost in translation between the plan and the reality.

Business Strategy

Defining how an organization competes, prioritizes, and grows — from positioning and business model design through to how that strategy lives in the day-to-day.

Operations Design

Building the workflows, processes, and team structures that let a business run consistently — not just on good days. Systems that scale without requiring heroics.

Team & Org Leadership

Staffing, structure, and the day-to-day reality of managing people and cross-functional work — with the clarity and consistency that high-performing teams need.

Marketing & Growth

Demand generation, brand, paid and organic channels — run as a system, not a series of disconnected campaigns. Strategy that connects directly to revenue.

Systems & Technology

Platform selection, integration architecture, and the connective tissue between tools — designed so teams can actually use them without a manual or a workaround.

Revenue Operations

Pricing, packaging, conversion, and the end-to-end customer journey — aligned so that what marketing promises, operations can deliver, and revenue reflects both.

How I lead

Strategy you can actually operate. Operations that actually reflect strategy.

A lot of organizations have one but not the other. Either there’s a clear vision with no real plan behind it, or there’s a well-run machine pointed in the wrong direction.

My job is to close that gap — to make sure the decisions at the top are legible at the execution level, and that the friction at the execution level is informing the decisions at the top.

That requires being comfortable in both rooms, which is the rarer skill.

01

Executive alignment first

Every engagement starts with understanding what success actually means to leadership — not the stated goal, but the real one. That clarity shapes everything downstream.

02

Cross-functional by default

Marketing can’t outrun ops. Product can’t scale past infrastructure. I work across functions because the problems worth solving always live at the boundaries between them.

03

Build for the team, not the deck

A strategy that only works in a presentation isn’t a strategy. Everything I build is designed to be owned and run by the people who’ll be there after the engagement ends.

04

Revenue as the north star

Every operational decision — staffing, tooling, process design, customer flow — gets pressure-tested against the question: does this move the business forward?

The operating model

Everything connected,
nothing siloed.

operating-model — integrated business architecture
Business Strategy & Goals
Marketing & Demand
Brand · Campaigns · SEO · Paid
Revenue & Conversion
Pricing · Offers · Flow
Operations & Delivery
Staffing · Workflow · CX
Systems & Tools
Platforms · Integrations · Automation
Data & Reporting
Analytics · KPIs · Decisions
Team & Org
Structure · Roles · Capacity
Priority focus Supporting layer Feedback loops

Strategy sets the direction

Every engagement starts with understanding what success actually means to leadership — not the stated goal, but the real one. That clarity shapes everything downstream.

Systems enable execution

Marketing can’t outrun ops. Product can’t scale past infrastructure. I work across functions because the problems worth solving always live at the boundaries between them.

Feedback loops close the gap

A strategy that only works in a presentation isn’t a strategy. Everything I build is designed to be owned and run by the people who’ll be there after the engagement ends.

Built to be handed off

Every operational decision — staffing, tooling, process design, customer flow — gets pressure-tested against the question: does this move the business forward?

How I think

Operational philosophy

01

Complexity is a design failure

If a process requires a manual, a workaround, or a specific person to hold it together, it’s not a process — it’s a liability. Simplicity is a strategic advantage, not a compromise.

02

Revenue is the test of everything

Brand, operations, technology, customer experience — all of it eventually answers to whether the business can sustain and grow. That discipline sharpens every decision.

03

Good execution is a strategic asset

Most companies underestimate how much consistent, high-quality execution compounds over time. The teams and systems that do the basics exceptionally well build durable advantages.

04

The edges are where problems live

Breakdowns happen at handoffs — between marketing and sales, between ops and CX, between the plan and the team executing it. That’s where I spend most of my time.

What I bring

The full range, all working together.

Across 15+ years I’ve built, led, and operated across every one of these functions — and the rare part isn’t doing them individually, it’s knowing how they work together.

capability-map — skills, tools & how the work integrates
Strategy & Leadership
Business strategy
Positioning, business model, growth planning
Executive alignment
Stakeholder management, decision frameworks
Team leadership
Hiring, structure, cross-functional coordination
Org design
Roles, reporting, how teams scale
Founder-led growth
Built and scaled businesses from zero
Resource planning
Budgets, priorities, estimation
Operations
Operations design
Workflows, processes, systems built to run
Business architecture
Customer journey, services, operating model
Staffing & team ops
Hiring pipelines, daily execution, stand-ups
In-facility operations
Physical space, customer flow, day-to-day
Vendor management
Third-party relationships and delivery
Systems design
Platforms, integrations, internal tooling
Marketing & Growth
Brand strategy
Visual identity, positioning, consistency
Revenue operations
Conversion, pricing, CRM, attribution
Paid & organic
Campaigns from brief through optimization
Influencer & partnerships
Celebrity & omnichannel campaign integration
SEO & content
Search strategy, content systems, lead gen
CRM & analytics
Data, reporting, performance measurement
Digital & Systems
Digital ecosystems
Web, app, touchpoints built as one system
UX & product strategy
Design systems, flows, usability, research
Platform & CMS
Selection, implementation, content architecture
API & integrations
Third-party connections, automation, workflows
Front-end development
HTML, CSS, component-level build work
Performance optimization
Speed, conversion, analytics, iteration