Project Case Study

Gretsch Golf Academy
Building & Scaling a Premium Indoor Golf Academy


Gretsch Golf Academy is a first-of-its-kind premium indoor golf training facility in Las Vegas, designed to go beyond traditional simulator venues by combining high-end technology, structured coaching, and a fully integrated customer experience.

As Head of Marketing & Operations, I own and lead the full business ecosystem across marketing, revenue, operations, and technology, building the systems, workflows, and infrastructure required to launch and scale the business.

From November 2025 through April 2026, I built and scaled the academy’s operating system from launch through the first five months of operation.
The business was developed through a staged rollout of offerings, beginning with Junior Academy and expanding into a full-service training, booking, and membership model.

Scope

What was built

I lead and own the design, implementation, and ongoing optimization of:

Marketing & growth strategy

Revenue model, pricing, and service structure

Booking system and customer journey

Daily operations and staffing coordination

Technology stack, integrations, and workflows

Brand identity and in-facility experience

Website ecosystem connecting marketing, booking, and conversion

Cross-functional execution and strategic planning with leadership

“Engagement comes from progression. The experience was designed to make training visible, trackable and motivating.”

The Challenge

The academy was built from the ground up, meaning no centralized systems, operational infrastructure, or defined workflows existed yet and needed to be intentionally designed and implemented as part of the launch.

To operate and scale effectively, the business required:

A complete revenue and pricing model

A structured booking and service system

Operational workflows for daily execution

A marketing engine to generate demand

A cohesive brand and customer experience

A connected digital ecosystem supporting acquisition through conversion

All systems needed to be designed, implemented, and integrated while actively operating the business in real time.

Systems Built

Growth & Marketing

Designed and executed a full-funnel marketing engine to drive awareness, demand, and bookings.

Built campaign structure across seasonal, promotional, and evergreen initiatives

Developed paid and organic strategies across social and digital channels

Created content and messaging aligned with premium positioning

Designed landing pages and campaign flows within the website to drive bookings and academy enrollments

Structured conversion paths from discovery through booking and program signup

UX & Engagement

Flows were designed to guide players through assigned workouts while enabling coaches to review progress, track metrics and maintain direct communication.

Interface & Interaction

The interface focused on clarity and momentum, using visual hierarchy and interaction design to keep users engaged and moving through the experience.

Prototype & Validation

A high-fidelity prototype was created to simulate real product interactions and validate the concept visually and functionally.

Project Breakdown

Decisions that shaped the product

KEY Decisions
Designed mobile-first to reflect real usage patterns
Structured flows around coach-driven workouts and player evaluation
Balanced performance tracking with usability and clarity
Built prototype interactions to simulate real product behavior
outcome
Clear product direction for a training and engagement platform
Strong visual and interaction model for future development
Defined structure for integrating communication, workouts and performance tracking
High-fidelity prototype supporting concept validation

Onboarding Welcome Series

Mobile Device
Dynamic Device
Mobile Device
Dynamic Device
Mobile Device
Dynamic Device

Login & Settings Screens

Mobile Device
Dynamic Device
Mobile Device
Dynamic Device
Mobile Device
Dynamic Device

Workout Screen User Flow

Mobile Device
Dynamic Device
Mobile Device
Dynamic Device
Mobile Device
Dynamic Device

Dashboard, Leaderboard & Messaging Screens

Mobile Device
Dynamic Device
Mobile Device
Dynamic Device
Mobile Device
Dynamic Device

The Approach

Systems Built

rocket.svg
Growth & Marketing System
Designed and executed a full-funnel marketing engine to drive awareness, demand, and bookings.

Built campaign structure across seasonal, promotional, and evergreen initiatives

Developed paid and organic strategies across social and digital channels

Created content and messaging aligned with premium positioning

Designed landing pages and campaign flows within the website to drive bookings and academy enrollments

Structured conversion paths from discovery through booking and program signup

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Zoom
Schedule and launch meetings effortlessly using Zoom integration.
 Manage invites, recordings, and reminders — all from one place.
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WhatsApp
Reach your customers where they are with WhatsApp integration.
Send updates, confirmations, and support messages without switching apps.
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Zapier
Automate your workflows by connecting Rome to 5,000+ apps via Zapier.
Save time and eliminate repetitive tasks with powerful triggers.
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Mailchimp
Keep your contacts synced and campaigns personalized with Mailchimp.
Build lasting relationships by automating your email marketing efforts.
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Figma
Import your Figma designs to collaborate, present, or embed instantly.nBridge the gap between design and execution inside Rome.
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Intercom
Deliver smarter customer support using Intercom inside Rome.nFrom live chat to helpdesk tickets, manage it all in one place.